Shipping, Delivery, Returns & Refund Policy

Shipping & Delivery

All physical products are made to order and shipped directly from our production partners.
Standard production time is typically 3–10 business days before shipment. Shipping times vary depending on product size and destination. Oversized products such as 36″x48″ signs may take additional time in transit.
You will receive tracking information by email as soon as your order ships.
Please note that delivery times are estimates and may be affected by carrier delays, holidays, or other factors outside our control.

Because our products are custom-printed to order, we do not accept returns or issue refunds for buyer’s remorse, incorrect size/design choices, or personalization errors.
All sales are final except in the case of products arriving damaged or defective.

If your order arrives damaged or defective, you must contact us within 48 hours of delivery.
Please email us with:
1. Your order number
2. Photos of the damaged item(s)
3. Photos of the packaging (including shipping label)
Once verified, we will provide a replacement at no additional cost. No refunds will be issued.
Claims submitted after the 48-hour window cannot be honored.

Digital artwork and downloadable products are delivered electronically after purchase.
Due to the nature of digital goods, all digital download sales are final and non-refundable.

If you have any questions regarding shipping, delivery, or our return policy, please contact us at support@katehamart.com.